is this a Predictive Dialer or an AutoDialer?

[Delta239]

is this a Predictive Dialer or an AutoDialer?
This is the Question..
Thanks..

[mflorell]

the VICIDIAL 1.X tree has a manual dialing mode and an Auto-dialer or Power Dialer(strict lines-to-agent ratio dialing) mode.

The 2.X tree (currently under development) will have several adaptive algorithms that will automatically adjust the call pacing depending on the scheme selected per each campaign in addition to the other dialing methods available in the 1.X tree.

[Delta239]

how does this thing work as a predictive.. i've read to a lot of files saying this is a predictive. a predictive will not keep dialing when all the agents are busy on calls... and if its a powerdialer how is a powerdialer? i checked everything and nothing explains how this works or this is supposed to work.
and another thing also.. How do you get your list out???(export) to see what is going on in the back rather than using the admin pages...
ALSO..
what crm do we use that will work with the WEBFORM Button...

[mflorell]

The first predictive algorithm is an equation of agents/lines/total drops for the day/maximum drop rate/average drops in the last five minutes.

Power dialing is just dialing a straight lines-per-agent ratio without auto-adjusting.

Auto-dialing is calling multiple numbers and playing a message for them

We usually recommend using PHPMyAdmin to export data or lists from VICIDIAL. It is very flexible and tested and will offer you more options than any export tool we could develop.

You should be able to use almost any CRM you want providing it can handle receiving variables in a query string for a search.

[roche]

a predictive will not keep dialing when all the agents are busy on calls... and if its a powerdialer how is a powerdialer?

BTW there is no way to avoid these behavior? Currently my drop calls is very low less than (1%) , but I dont like to have the dialer calling 4 phones while all my agents are busy .
For me would be nice avoid these behavior but is not a big deal for me in these moment.

Regards

[mflorell]

The new Predictive dialing feature is the major feature enhancement for the 2.0 release. I have also been doing a lot of installation and code cleanup and we will finish the conversion to DBI for all perl/agi scripts in 2.0.

At this point, I expect the first snapshot release of 2.0 to be available some time in August.

[marvin]

a predictive will not keep dialing when all the agents are busy on calls... and if its a powerdialer how is a powerdialer?

BTW there is no way to avoid these behavior? Currently my drop calls is very low less than (1%) , but I dont like to have the dialer calling 4 phones while all my agents are busy .
For me would be nice avoid these behavior but is not a big deal for me in these moment.

Regards

for now wat i did is i alter AST_VDauto_dial.pl to "$dbhA->query("SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time");" from this " $dbhA->query("SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','INCALL','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time");"

basically i just take out that INCALL status

[Delta239]

and it stopped when the agent was busy on a call?... do you know if it can harm the system?

[marvin]

yez it did ... so far i havent encountered any dialing problems.

[mflorell]

That will just change it to not count the INCALL agents when it calculates how many lines to dial. You still have the potential to drop calls though.

[marvin]

yez the potential are still there but it would somehow lessen the rate since the number of lines to dial are lessen.