Recording ID in Agent Log
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Recording ID in Agent Log
by edzofcit » Wed Oct 31, 2007 11:07 am
Is it possible to have the recording_id put in agent_log table. We need this in order to download the recordings according to their dispositions. Or do we have that feature? Download all the recordings according to their disposition.?
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by mflorell » Wed Oct 31, 2007 11:20 pm
The lead_id and user are what you can use to find the recordings for a specific call looking at the recording_log table.
There is no recording_id in the vicidial_agent_log table because there can be multiple recordings per call, and which one would you put in that field if it was in there? The first one, the last one, or some delimited list that could not be used in a direct query?
There is no recording_id in the vicidial_agent_log table because there can be multiple recordings per call, and which one would you put in that field if it was in there? The first one, the last one, or some delimited list that could not be used in a direct query?
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