CALL FLOW ANALYSIS

[commercialstreet]

Hello Vici-enthusiasts!

I am wondering how to perform "Call flow" analysis for outbound telemarketing campaign using VICIDIAL. I would like to know what are the peak and off peak hours based on call flow for analysis.

Any help??

Thanks,
Krishna

[mflorell]

You are going to have to describe in more detail exactly what you are looking for. Examples would help too.

[commercialstreet]

You are going to have to describe in more detail exactly what you are looking for. Examples would help too.

OK. We have a 8 hour shift. As a manager, I would like to analyze the times in the shift when the call volume peaks and times when it drops. This if done over a period of time should give me a clear idea when the meetings can be conducted(when call volume is expected to be at the lowest for the day) and when everyone must be ready for calls.

Am I making sense?.

Thanks,
Krishna

[mflorell]

Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

[commercialstreet]

Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.

[commercialstreet]

Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.

[mflorell]

admin.php version and build?