Discussions about new features or changes in existing features
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by thirdhatch » Thu Jul 15, 2010 8:18 pm
I would like to request that the DID Description field get passed to the Agent Portal screen on an inbound call in a future version.
This would help inbound call centers tremendously as many of them track DNIS or special codes attached to the toll free numbers for inbound media tracking.
I know this can currently be accomplished with the In-Group right now but it is much more cumbersome to build 170+ In-Groups than to simply pass the description field to the portal.
Thanks!
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thirdhatch
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by mflorell » Thu Jul 15, 2010 10:17 pm
Is there an Issue Tracker entry for this?
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mflorell
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