Tagging and Splitting the recording file

[harishramakrishna]

Hello,

Below is the format of the file an agent receives.

Record ID Phone number F Name L Name
1000050001 (xxx) xxx-xxxx
1000050002 (xxx) xxx-xxxx
1000050003 (xxx) xxx-xxxx
1000050004 (yyy) yyy-yyyy
1000050005 (yyy) yyy-yyyy
1000050006 (yyy) yyy-yyyy

In this file you can see first 3 rows have different Record ID but the same phone number and likewise row number the next 3 have different record id but the same phone number.

Therefore, when the provider calls they will connect to (xxx) xxx-xxxx and validate all the records in the first 3 rows (
1000050001
1000050002
1000050003
)

And when the connect to (yyy) yyy-yyyy then will validate the records in the next 3 rows (
1000050004
1000050005
1000050006
)

We would like the agent to have the option of saving the recording file(.wav) after every record during the call. The file name or the tag for the file will be the record id itself and not the phone number (1000050001.wav, 1000050002.wav etc )

Please let me know if this is possible.

Thank you for the help. Also if special tagging is not possible then let us know if we can break a single call in to several individual .wav files

Thanks

Harish

[williamconley]

1) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

2) Have you tried allowing the agents to push the recording button manually and altering the recording name field for the campaign? Unfortunately, the ID number or phone would always be from the FIRST record, and you'd likely have to run a script to identify successive records and rename them sequentially from the same call ....

3) I don't see splitting the calls as much of an option as the splitter would have no way of knowing WHEN to split the call. Unless of course you "park" the call between each "record" and have a script look up the moment of park and attempt to split the call at that number of seconds ... but that may be a bit complex. LOL

[harishramakrishna]

Hello William,

Sorry for not giving enough information.

Here is the information

1. Vicibox 3.0.9 from ISO 64-bit, single server, Sangoma card A102E. No Extra software after installation. HP DL365 G5, Dual Quad Opteron, 16GB RAM, 4x 146GB SAS Drives in a RAID 10.

2. So after ever record they change the recording name field. We have not tried it but not sure if the original will be overwritten by the newly created file

3. if the "parking" solution works can you help me to understand how we can find put a parked call and rename ?

Thank you for the help

Regards,

Harish

[harishramakrishna]

Also, I read this in the forum. Please let me know if this will be helpful


Campaign Recording - This menu allows you to choose what level of recording is allowed on
this campaign. NEVER will disable recording on the client. ONDEMAND is the default and
allows the agent to start and stop recording as needed. ALLCALLS will start recording on the
client whenever a call is sent to an agent. ALLFORCE will start recording on the client
whenever a call is sent to an agent giving the agent no option to stop recording. For
ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on
very short recordings and recude system load.

Here is some info about the recorded call file name:

Campaign Rec Filename - This field allows you to customize the name of the recording
when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are
CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT. The default is
FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is
CAMPAIGN_TINYDATE_CUSTPHONE which would look like this
TESTCAMP_51020103108_3125551212. 50 char max.

[williamconley]

2. So after ever record they change the recording name field. We have not tried it but not sure if the original will be overwritten by the newly created file

recordings are never overwritten. they have (in addition to the rest) a unique ID field available which means that even if all your calls are missing callerID they will have a unique name.

so when the new recording starts, it may share other characteristics but it also has a new uniqueID.

[harishramakrishna]

Thanks William ...Is there any help available to access and read these file through a script ? Say read after every parking, the recording file and re-name the same ?

[williamconley]

nope. there are no scripts of which I am aware that do anything other than move them to another server based on specific criteria (or delete them based on age).

as Matt said (and he built most of the existing scripts dealing with recordings) ... it's involved.