vicidial.org

i see the system has different types ingroups, one for direct transfers. one is a closer and others are used for inbound transfers. What are the major differences between these and where are these settings that might be different between these features?

closer transfer = in-group transfer

AGENTDIRECT transfers are going to one specific agent

The options are the same for all of them, except in SVN/trunk where you can set the AGENTVMAIL as the voicemail box in the AGENTDIRECT in-group and have calls that timeout, no-agent-no-queue, after-hours send the call to the specific voicemail box of the agent that the call was being sent to.

all these settings are part of the ingroup table right?

the settings on the Modify In-Group screen are in the vicidial_inbound_groups table