vicidial.org

Hi,

I have run into an issue where I am being flooded with incoming calls from specific numbers. As if a program or a dialer is routing numbers to my DID/TFNs. Instead of having to change my DID or TFN which is currenty being used by clients and customers it would be more suited to block the number that is routing numbers to me via a DNR (Do not receive or call blocker filtering against the CID. This would be a great feature it would not only resolve my current issue. It would also resolve cases where persons are calling into your organisation or call centre harrassing agents and or personnel.

Have you added a detailed description of how you would like this to work as a feature request in the issue tracker?

No I have not entered it into the issue tracker. I will make sure to do so at a later date.

Thanks

We actually have a portion of this (that would probably work for your purposes) created for another client. It catches calls based on callerid and routes them based on the campaign settings for which they are assigned. If a callerid is not in the list for those special campaigns, it ignores the call and everything goes as planned.

this was done for "special" clients to ALWAYS get through to their agent. But would be fairly easy to modify to immediately terminate the call (or forward it to the home office of the FCC with the original CID, which may reduce the number of calls).

we piggybacked a little-used function in Vicidial, but would probably create a parallel function (and associated field for yes/no switch for using the function) for future expanded use.

Nice one. I will certainly help sponsoring this feature.