Pass DID Description field to Agent Portal
Posted: Thu Jul 15, 2010 8:18 pmI would like to request that the DID Description field get passed to the Agent Portal screen on an inbound call in a future version.
This would help inbound call centers tremendously as many of them track DNIS or special codes attached to the toll free numbers for inbound media tracking.
I know this can currently be accomplished with the In-Group right now but it is much more cumbersome to build 170+ In-Groups than to simply pass the description field to the portal.
Thanks!
This would help inbound call centers tremendously as many of them track DNIS or special codes attached to the toll free numbers for inbound media tracking.
I know this can currently be accomplished with the In-Group right now but it is much more cumbersome to build 170+ In-Groups than to simply pass the description field to the portal.
Thanks!