lead recycle > 12 hours
Posted:
Thu Feb 03, 2011 5:50 pmby middletn
Hi, unable to find any specific posts on this subject, but following a change to UK Ofcom rules, AMD recycling needs to be 24 hours, or it's a 2m fine. Are there any work arounds for this at this time?
regards
Posted:
Thu Feb 03, 2011 9:21 pmby mflorell
Is this a new OFCOM regulation? If so, please post a link to it.
You could easily block A or AA status leads with a Filter, and it would be more reliable than lengthening lead recycling.
Posted:
Fri Feb 04, 2011 6:51 pmby middletn
Posted:
Sat Feb 05, 2011 9:11 amby mflorell
Do you have an actual link to the regulations?
Silent calls should not happen if your drop time is set properly and you are using a message saying who called before hanging up. This is then considered an abandoned call instead.
Posted:
Sun Feb 06, 2011 9:25 pmby mflorell
If you just want to filter AA status calls so they aren't called within 24 hours of being called, then you can use this filter:
( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'AA') )
Or you could just not do AMD, which we don't recommend using anyway because of the horrible accuracy rate and delay time.
And don't forget, in the UK you should be using the "Drop Lockout Time" Campaign setting and setting it to 72.
Posted:
Wed Mar 23, 2011 11:38 amby leseul
Hi There,
The OFCOM rules are that an answerphone previously detected by AMD should not be called again within a 24 hour period (as opposed to the 72 hours of standard drops).
Am I right in thinking that the SQL should be ammended from:
- Code: Select all
( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'AA') )
To:
- Code: Select all
( ( (status='AA') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -1 DAY),' ',CURTIME()) ) ) or (status != 'AA') )