Create a download call recordings link on Agent window

[rohitrmenon]

I have a following requirements
Create a call recording link of last call or search and download link on agent window... is it possible on Vicidial or Goautodial ?

if its possible the how to create it ?
Please help me about it.

Rohit

[Trying]

It is not possible at the moment as far as I know. Maybe it will be better to post this in the feature request forum.

[vccsdotca]

We have a button on the agent screen which pops up and shows all the recordings for that particular lead with the option for Bridged playback and download. You can set up the button in the GUI if you want. Here is a snippet of the conf file.

[local-playback]
exten => s,1,NoOp(playback : file=${FILENAME})
;exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/MP3/${FILENAME}-all)
exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/GSM/${FILENAME}-all)


[enterconf]
exten => _X.,1,Meetme,${EXTEN}

[leaveconf]
exten => _X.,1,MeetMeAdmin(${EXTEN},e)

[williamconley]

I have a following requirements
Create a call recording link of last call or search and download link on agent window... is it possible on Vicidial or Goautodial ?

if its possible the how to create it ?
Please help me about it.

Rohit

would have to be built, but it could be done. you really should post it as a feature request if you don't hire someone to do it.

[Trying]

Wow, this is a nice to have. Matt, any chance that you could include this in the code as perhaps a selectable option in admin?

[mflorell]

That's not a universal solution because many companies(including most of our clients) use an archive server to store recordings. To add this feature it would have to support local as well as archived recordings.

[williamconley]

the admin.php page already has code in it that accomplishes this nicely.

[mflorell]

If somebody submits a patch that has the admin.php changes for permissions, the vicidial.php and vdc_db_query.php changes for implementation then I will add it.

[sofcall]

Want to know if you have any new things on that feature.

Really that would be a nice feature.

Thank you.

[williamconley]

simple solution: for users with high enough privileges, put in a link to the modify_lead page in the call_log popup. This would allow both editing of the lead record (in admin) and viewing of the recordings. And it would be fairly simple to do as well.

Just add a hyperlink to the phone number in the view call log popup "if" the agent happens to have high enough privileges. *poof*

[kelvin]

We have a button on the agent screen which pops up and shows all the recordings for that particular lead with the option for Bridged playback and download. You can set up the button in the GUI if you want. Here is a snippet of the conf file.

[local-playback]
exten => s,1,NoOp(playback : file=${FILENAME})
;exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/MP3/${FILENAME}-all)
exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/GSM/${FILENAME}-all)


[enterconf]
exten => _X.,1,Meetme,${EXTEN}

[leaveconf]
exten => _X.,1,MeetMeAdmin(${EXTEN},e)

Hi Matthew:
Would you like to share more source code or information about this feature?

[williamconley]

I'll second that motion. But it is over a year old.