vicidial.org

Hi,

I'm using VICIdial version 2.4-330a, Build 110815-2155, built from ViciBox_Redux.i686-3.1.10 CD.

I'm trying to configure dropped calls to play an audio message. I've selected Drop Action = AUDIO, and I've set a pre-recorded WAV file under Safe Harbor Audio (I can listen to this message via the audio chooser). But after I initiate a dropped call all I hear is a beep and the call finishes. I'm testing this by putting my test account into Pause, so this prevents a connect to the agent but the customer has already picked up.

I've set the Drop call Seconds to 3, and the drop percentage limit to 2%. I'm currently running way above my normal drop rate at 54% because of these tests, but the campaign hasn't gone live yet.

Any ideas where I'm going wrong?

Many Thanks

Will

Asterisk CLI output when this happens?

Hi,

Here is the asterisk output, I've highlighted the section that look relevant.

[Sep 20 14:48:10] -- Executing [01616160524@default:1] AGI("Local/01616160524@default-1ca0,2", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 20 14:48:10] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 20 14:48:10] -- Executing [01616160524@default:2] Dial("Local/01616160524@default-1ca0,2", "DAHDI/g1/1616160524||tTor") in new stack
[Sep 20 14:48:10] -- Requested transfer capability: 0x00 - SPEECH
[Sep 20 14:48:10] -- Called g1/1616160524
[Sep 20 14:48:10] -- DAHDI/1-1 is proceeding passing it to Local/01616160524@default-1ca0,2
[Sep 20 14:48:11] -- DAHDI/1-1 is ringing
[Sep 20 14:48:12] -- DAHDI/1-1 answered Local/01616160524@default-1ca0,2
[Sep 20 14:48:12] > Channel Local/01616160524@default-1ca0,1 was answered.
[Sep 20 14:48:12] -- Executing [8368@default:1] Playback("Local/01616160524@default-1ca0,1", "sip-silence") in new stack
[Sep 20 14:48:12] -- <Local/01616160524@default-1ca0,1> Playing 'sip-silence' (language 'en')
[Sep 20 14:48:12] WARNING[22029]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Sep 20 14:48:13] -- Executing [h@default:1] DeadAGI("Local/01616160524@default-1ca0,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----1") in new stack
[Sep 20 14:48:13] -- Executing [8368@default:2] AGI("DAHDI/1-1", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 20 14:48:13] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 20 14:48:13] -- Executing [8368@default:3] AGI("DAHDI/1-1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Sep 20 14:48:13] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Sep 20 14:48:14] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---3-----1 completed, returning 0
[Sep 20 14:48:14] == Spawn extension (default, 01616160524, 2) exited non-zero on 'Local/01616160524@default-1ca0,2'
[Sep 20 14:48:14] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 20 14:48:15] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Sep 20 14:48:15] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Sep 20 14:48:15] WARNING[22029]: format_wav.c:140 check_header: Not a wav file 7
[Sep 20 14:48:15] WARNING[22029]: file.c:386 fn_wrapper: Unable to open format wav
[Sep 20 14:48:15] == Spawn extension (default, 8368, 3) exited non-zero on 'DAHDI/1-1'
[Sep 20 14:48:15] -- Executing [h@default:1] DeadAGI("DAHDI/1-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 20 14:48:15] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Sep 20 14:48:15] -- Hungup 'DAHDI/1-1'
[Sep 20 14:48:15] == Parsing '/etc/asterisk/manager.conf': [Sep 20 14:48:15] Found

Thanks

Will

Looks like your audio is not a 16bit/8k/pcm/mono/wav file.

Brillant - that's fixed it! A rookie error on my part.

Many Thanks

Will