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I know this may be a stupid question, but what does Dispo and time clock mean when I print out a report. I'm not quite sure as to why it's registered as time.

I'm still learning this system and want to be fully aware of what I'm looking at.

Thanks

ishaemc wrote:I know this may be a stupid question, but what does Dispo and time clock mean when I print out a report. I'm not quite sure as to why it's registered as time.

I'm still learning this system and want to be fully aware of what I'm looking at.

Thanks

Dispo is the abbrevation of disposition. It's that time that the agent is working on the disposition screen and setting the new status of the lead and/or scheduling a recall.

The time between clicking the hangup button and submitting the dispo screen is taken as dispo time.

To get the timclock values you have to get your agents to login into the so named timeclock before he/she logs into the campaign. Timeclock login times a taken seperatley and not really needed for logging into campaigns and taking calls.
You can force timclock logins in the user group settings..


Best regards
Fram

Thank you so much!