Transfer options

[will_brook]

Hi,

We're looking to transfer a call from one campaign to another but we're unable to passover the customer cli with the call. We're transferring to an in-group. It only picks up the cli of the campaign we're transferring from. Is there a way round this?

Regards

Will

VERSION: 2.4-362a
BUILD: 120316-1203
1 x DB Cluster (Heartbeat setup with failover mysql)
1 x Replication server
3 x telephony nodes
2 x web servers (HAproxy & Heartbeat)

[williamconley]

Please post your installer and version. Good job posting your Vicidial version with build!

Please describe in detail the method you use to "transfer" the call (each button pressed) and you may also want to provide the configuration for any item used during the transfer.

Also: Please state whether you have read the Manager's Manual (Available at EFLO.net!). Obviously it would not make sense for us to post the manual pages for you here if all you had to do was download and read a PDF to configure your system properly ...

[will_brook]

Hi,

Our install is built from ViciBox_Redux.i686-3.1.10 CD.

We're trying to use the blind transfer option to pass the call to another campaign with the customer cli. The in-group is setup for Customer - Action Transfer CID.

Regards

Will

[williamconley]

more details please. this is a technical support forum.

describe in detail the method you use to "transfer" the call (each button pressed)

each button pressed.

And the customer CID is "Used for Drop, After-hours and No-agent-no-queue actions." Is this a drop?

If the call is passing to the agent via a "carrier", it may be a good idea to use a carrier dialplan that does not include the "agi" line (make a special dialplan for this purpose, see if it helps).