Allforce recording stops when agent transfers a call
Posted: Fri Aug 03, 2012 6:59 pm
i recently upgraded from
VERSION: 2.2.1-237
BUILD: 100510-2015
to
VERSION: 2.4-364a
BUILD: 120409-1136
and notice that voicelogs from campaigns with allforce config cuts off the moment agents hangsup during transfers. before it records the whole conversation even after the agent hangsup. Is this nerfed from the previous version?
VERSION: 2.2.1-237
BUILD: 100510-2015
to
VERSION: 2.4-364a
BUILD: 120409-1136
and notice that voicelogs from campaigns with allforce config cuts off the moment agents hangsup during transfers. before it records the whole conversation even after the agent hangsup. Is this nerfed from the previous version?