vicidial.org

Hi,
I have configured the inbound / outbound (blended) campaign. Its working fine.

My most need is to handle incoming calls, the calls are coming in In-Group, etc etc. and then move to available agents login to the web.

but the calls volume is not too high, i do not want agents to see the screen all the time for an inbound calls. In shoft I want softphone to ring when there is an incoming call, but I also want the queues/Ingroup features of welcome IVR, music on hold etc.

GoAutoDial installed
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group


Please advise,

Thank you
Kaz

If you upgrade to 2.4 rc2 or svn/trunk you will have the ability to use on-hook agents. This functionality is covered in the latest manager manual.

If you upgrade to 2.4 rc2 or svn/trunk you will have the ability to use on-hook agents. This functionality is covered in the latest manager manual.

how do that please
thanks in advance