vicidial.org

Hello!

First off, I want to thank Matt and everyone else who has worked on this software. It's amazing. The further I learn about it, the more I am appreciating the time people have put into this.

I have a question on updating custom fields.

I have a multi-page script inside an iframe. Everything works great (including updating standard vicidial fields (firstname, lastname, etc.) but when I try to update a custom field, I am running into issues.

1) The agent API does not seem to have this functionality. It only updates standard fields.
2) The non-agent API has an option to update custom fields, however, when I try to pass the values of only a single field, it saves that field and then nullifies all other fields within that record.
3) When I use the non-agent API method, when I disposition the call, all custom fields return to their original values. I assume because they get updated again from the "form" on the agent screen.

Questions:
A) Am I passing the API call correctly on the non-agent API?
non_agent_api.php?source=$campaign&user=$user&pass=$pass&function=update_lead&custom_fields=Y&search_location=LIST&list_id=$list_id&lead_id=$lead_id&autorenew=$autorenew

B) Is there a way to retain the value of the custom field alter during the dispositioning? (I have successfully done this by manually going to the form and pressing 'refresh', but I do not think a phoner will remember to do this each time).

I am currently testing this install with
VERSION: 2.4-309a
BUILD: 110430-1642
GoAutoDial 2.1 CE
running on VMWare ESXi.

Thanks!!

Update:
I seem to have solved this (for now).
1) I disabled vdc_form_display.php by adding die() to the second line. This took care of overwriting the custom values I set.
2) I built a custom update script to update custom_$list_id table. The script just updates the field(s) I need and leaves the remaining fields alone in that record.

I'd still be curious to know if I was originally doing something wrong, as it seems this feature would be needed for anything more than a basic script. (Anything with custom fields in iframe). If I wasn't doing anything wrong and this is not a feature, I'd like to share my code once I can get it full featured.

Thanks!

The version you are using is over a year and a half old. The custom field update feature was added to the API a while ago, if you upgrade to a more recent version you will have it and many other new features.

Sorry!! I actually quoted you the wrong version. I did a reinstall and this is on:
VERSION: 2.6-375a
BUILD: 120831-1523

(Not sure if that makes a difference or not)

Also, one more question. I am using the agent API to disp a call as follows:
api.php?source=test&user=12192&pass=pass&agent_user=12192&function=external_status&value=SALE

I get the message:
SUCCESS: external_status function set - SALE|12192

However, the call does not get dispositioned. It stays on the agent screen for the agent to select a disp and in the STATUS field, they are now saying "ERI". Is that an upgrade issue or should I be looking at something? Agents do have API access.

Thanks a bunch. I know your time is valuable.

Did you hang up the call before issuing the disposition API call?

Yeah, I've tried it with cust hang up first and API hang up with the same result. I do see SALE in the external_status field in the vicidial_live_agents table, but the agent screen does not update at all. The agent still has to select the disp. Then on the vicidial_list table, the status field says "ERI".

It's possible that you are having an upgrade issue, check the agc web directory for a mysql errors file and see if there are any issues shown in there.

I think I figured it out. All seems to work after I re-enabled vdc_form_display.php. It seems this page has to submit in order for everything to work.