Page 1 of 1
Feature request : Supervisor Prompt agent while Listening
Posted:
Thu Feb 08, 2007 3:41 pmby devafree
Hello ,
I wonder if it is possible to enable the agent to be prompted by a supervisor while on a call. The supervisor should be able to guide the agent while listening in, but the customer shall not hear this guidances.
Thanks
devafree
Posted:
Thu Feb 08, 2007 4:01 pmby mflorell
That's the ChanSpy Whisper feature.
It's only available in Asterisk 1.4.0 and is not stable enough to be added at this time.
As the 1.4 tree matures and VICIDIAL recommends it over the 1.2 tree, we will add that as a feature.
Posted:
Wed Mar 28, 2007 4:43 pmby mflorell
An update on this, I have seen bug postings on the Digium bug tracker and some emails on the asterisk mailing lists that using Whisper mode in meetme sessions can cause all kinds of problems, I will update as I see more on this.
Posted:
Fri Aug 10, 2007 2:39 pmby dkstinger
If we add an entry in extensions.conf for whisper/chanspy function on a vicidial installation, would that enable us to spy the calls?
Posted:
Fri Aug 10, 2007 3:00 pmby mflorell
I just tried Asterisk 1.4.10 in production and had all sorts of issues, look for another thread on that experience soon, but having said that, I don't think Asterisk 1.4 or the ChanSpy-Whisper functionality are stable enough for production VICIDIAL usage.
Re: Feature request : Supervisor Prompt agent while Listenin
Posted:
Fri Apr 03, 2015 1:50 pmby omarrodriguezt
We just added the whisper feature and share the code with the team here:
http://www.vicidial.org/VICIDIALmantis/view.php?id=840Notice, you will see a third option in the realtime to choose between: Listen, Barge or Whisper
Re: Feature request : Supervisor Prompt agent while Listenin
Posted:
Fri Apr 03, 2015 2:09 pmby mflorell
Thank you for posting, I will take a look at the post this weekend.