vicidial.org

I setup a call menu in DID and right now I want to setup AGI in the call menu to validate the user input.
Example:
When customer received a the call IVR play "If you are customers of XYZ then press 1"
After press 1 the IVR asking for a Customer ID "press your 6 digit customer ID"
Then Customer dial the 6 digit customer id and the call route an IN_GROUP

Please guide me in this case how I make this in VICIDIAL VERSION: 2.8-417a

Several ways to do that, depending on where your 6 digit numbers are stored.

If they are in the vicidial_list.vendor_lead_code field then you can use the built-in VIDPROMPT in-group methods.

If you want to use a custom AGI then you can do that by putting the AGI in the Menu Prompt, or timeout to an option line with a Type of AGI

You could also use a custom dialplan to implement the AGI in the Call Menu.

Since you don't really give us enough information to go on, that's about all I can recommend.

I do it by VIDPROMPTLOOKUP and now it working.
But the problem is if the customer put a wrong id which is not in the list then it will create a new lead. I want if the customer put a wrong id then IVR played and Customer again reconnect to the main menu or Hangup the call

It would not be simple, but you could do that by passing the in-group immediately through another call menu with a SQL Qualify on the lead to see if it was a new lead and if so it would sent it to a different destination than if it was a matched lead.

Please guide me how i do this. I don't have any idea about SQL

mr.indranathghosh wrote:Please guide me how i do this. I don't have any idea about SQL

FYI

an introduction to a conditional clause that, similar to HAVING, further filters rows from a WHERE clause. The major difference between QUALIFY and HAVING is that with QUALIFY the filtering is based on the result of performing various ordered analytical functions on the data.