Vicidial Answering Machine Detection Not Working

[ptmarketing]

Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.

[mav2287]

You are going to want to post this in the support forum.

[njujihara]

modify values of AMD in extension_vicidial look up the exten 8369 and try

[williamconley]

Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.

1) How did you install your system? Please include this in your system specs and leave off the copyright notice, LOL. (Something like "Vicibox 4.0.3" or "Goautodial 2.1")

2) Verify that your asterisk version (admin->servers) accurately reflects the asterisk version you have installed in your server

3) Provide CLI output from a single TEST call (preferably to an answering machine). Not while the server is running a campaign, not 3000 lines of unrelated code/calls. Just one call to an answering machine beginning to end.

[mattyou1985]

Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.

i had this as well and i found that this was difrent from the one in extensions.conf

; ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(call_log.agi,${EXTEN})
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,3,AGI(VD_amd.agi,${EXTEN})
exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup

and so far so good