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SET ANYONE Callback from USERONLY Callback
Posted:
Fri Jul 03, 2015 9:08 amby stefano.pucci
Hi all
my env is :
Vicibox v6.0 from ISO Preload
ASTERISK : 1.8.32.3-vici
VERSION: 2.12-485a
BUILD: 150512-2225
is it possible to have this scenario ?
Agent sets a USERONLY CB at 12:00PM
If Agent doesn't recall @12:05PM , this CB change automatically to ANYONE
Pls let me know if is possible to have this feature.
Thanks
Stefano
Re: SET ANYONE Callback from USERONLY Callback
Posted:
Fri Jul 03, 2015 9:40 amby mflorell
There is no feature currently to do that automatically.
Re: SET ANYONE Callback from USERONLY Callback
Posted:
Mon Jul 06, 2015 5:59 pmby williamconley
But yes, that feature could certainly be built. Probably not even expensive until you get into the "controls".
IE: Will this be something you want to activate/deactivate on a per campaign basis? Per list? Per agent?
Re: SET ANYONE Callback from USERONLY Callback
Posted:
Thu Aug 20, 2015 6:16 amby ciacho
Simple query in crontab:
- Code: Select all
UPDATE vicidial_callbacks set recipient='ANYONE', status='ACTIVE' where callback_time < Now()-Interval 1 hour AND recipient='USERONLY' AND status='LIVE';
Re: SET ANYONE Callback from USERONLY Callback
Posted:
Mon Sep 07, 2015 8:38 amby stefano.pucci
select * from vicidial_callbacks where callback_time < DATE_SUB(NOW(),INTERVAL 5 MINUTE) AND recipient='USERONLY' AND status='LIVE';
seems ok
Thanks
Stefano
Re: SET ANYONE Callback from USERONLY Callback
Posted:
Mon Sep 07, 2015 8:40 amby stefano.pucci
UPDATE vicidial_callbacks set recipient='ANYONE', status='ACTIVE' where callback_time < DATE_SUB(NOW(),INTERVAL 5 MINUTE) AND recipient='USERONLY' AND status='LIVE';