vicidial.org

Hello, i have vicidial running for campaigns and several inbound groups:

VERSION: 2.11-476a
BUILD: 150302-0945
The Agents logs in to a Campaign, and then select several Inbound-Groups.

In Real-Time Report, in the column CAMPAIGN shows ok. And in the column IN-GROUP only shows the selected inbound groups when the agent is in INCALL.

** I Want that the column IN-GROUP shows the selected inbound groups all the time, when a Agent is in READY, PAUSE, etc. not only when is in INCALL

How i do that?

Thanks.

You can see (and modify) all the in-groups an agent has selected by clicking the plus sign (+) next to the agent's name on the report.

Agents can only log in to one outbound campaign at any given time, but they can receive calls for multiple in-groups so the In-Group column will only display the specific in-group of the call the agent is engaged in while the call is active. Adding another column for all the selected in-groups for each agent in the Real Time Report would make the report quite cluttered.