Feature request: Separate FAST DIAL and MANUAL DIAL
Posted: Wed May 09, 2007 2:16 am
FAST DIAL is a long waited features where agents can add new leads and dial them. I assume this is also reflected in the agent's reports.
BUT MANUAL DIAL does not reflect on the agent's reports so we do not want them to use MANUAL DIAL. We want to keep track of all number being dialed and by whom.
Please add separate permissions for FAST DIAL and MANUAL DIAL in the future version of VICIDIAL so that one can disable MANUAL DIAL, but enable FAST DIAL.
BUT MANUAL DIAL does not reflect on the agent's reports so we do not want them to use MANUAL DIAL. We want to keep track of all number being dialed and by whom.
Please add separate permissions for FAST DIAL and MANUAL DIAL in the future version of VICIDIAL so that one can disable MANUAL DIAL, but enable FAST DIAL.