vicidial.org

HI,

Hi
I'm a System ans network administrator in a call centre with 400 Agents and I use a vicidial like a CRM system

To day I have more than 249 agent connected simultaneous but with the Agent 250 I have an error message " Sorry, there are no available session"

After self investigation I think the source of problem is the number of VICIDIAL_CONFERENCES ( 249 VICIDIAL CONFERENCE)

Juste I want to know how can I add same VICIDIAL_CONFERENCE and what's the impact if I added vicidial conference


please help I'm in critical situation
Thx

Are your agents using the phone capabilities of VICIdial at all?

You should be able to just add more records to vicidial_conferences, incrementing from the highest number that's in there, and make sure you edit the /etc/asterisk/extensions.conf file to add the corresponding Meetme extension line(s)

Hi
thx for your replay

I dont understand your first question

I added same vicidial conference but the agents log in this new conférences does not connect correctly , I don't know how to edit the file /etc/asterisk/extensions.conf

FYI : I added a VICIDIAL_conference from 8600300 to 8600306

thx

With my first question I'm asking how, and why, you have more than 250 agents logging into a single server. That is usually a very bad idea since Asterisk cannot handle that kind of load.

I have a strang Server with double CPU ( Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz ) and 64 G RAM so I can added more than 250 Agent

I would to asking what I do change in the /etc/asterisk/extensions.conf

thx

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()

I added vicidial conference from 8600299 to 8600399 and I changed this

exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()
by this

exten => _8600[1-3]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-3]XX,n,Hangup()

and i restart the server and its work fine

just I want to know its necessery to change this lines ? :
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()

Nope, only the first changes are necessary. Glad it's working for you!

Oki cool ,

yes its work for me thx