Capturing input digits after pressing an IVR option
Posted: Wed Jul 25, 2018 2:45 amHi Vicidial Team,
Good Day, We have this requirement where after pressing an Call Menu option, e.g. Option 1, it will prompt an recording saying to input his/her phone number or other phone number after a tone so agents can call them back. Does it have to do in Custom Dialplan? if so how? if we can get a simple sample of this Dialplan much grateful for your help
looking forward for your reply, Thank in advance
my vicidial version and build
VERSION: 2.14-526c
BUILD: 170609-1711
Good Day, We have this requirement where after pressing an Call Menu option, e.g. Option 1, it will prompt an recording saying to input his/her phone number or other phone number after a tone so agents can call them back. Does it have to do in Custom Dialplan? if so how? if we can get a simple sample of this Dialplan much grateful for your help
looking forward for your reply, Thank in advance
my vicidial version and build
VERSION: 2.14-526c
BUILD: 170609-1711