Send a admin alert to agents
Posted: Mon Aug 17, 2020 11:45 amI seen a post way back in 2009, but i was wondering if there was ever any progress on this.
To explain:
I would like to be able to send a alert to agents, that they would see, ie without opening a chat tab, but kind of like a strip across the screen. Like when someone gets a inbound call, there is a strip that tells the agent that there is a incoming call. I would like to see something like that or even a better option. The reason is, so we can send a message to agents letting them knowing things like dialer restarts or other important messages. I am aware of the chat function, but it really does not have a "in your face option" like seeing a strip of text across the screen, there might even be the option to do this, since it was talked about way back in 2009, but i never seen the option.
thanks for the time, anyone have or know anything like this let me know.
To explain:
I would like to be able to send a alert to agents, that they would see, ie without opening a chat tab, but kind of like a strip across the screen. Like when someone gets a inbound call, there is a strip that tells the agent that there is a incoming call. I would like to see something like that or even a better option. The reason is, so we can send a message to agents letting them knowing things like dialer restarts or other important messages. I am aware of the chat function, but it really does not have a "in your face option" like seeing a strip of text across the screen, there might even be the option to do this, since it was talked about way back in 2009, but i never seen the option.
thanks for the time, anyone have or know anything like this let me know.