Is there a way to force agents to log in using the phone alias instead of an individual phone?
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Force use of phone alias
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Force use of phone alias
by AlSam » Tue Dec 08, 2020 7:04 am
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Re: Force use of phone alias
by williamconley » Thu Dec 10, 2020 3:17 pm
Aliases "group" phones together. General methodology has the phones with a similar login name as the Alias ID. This is not, however, a requirement. Just change the login name for the phone to something the agents do not know. Never tried it, but it should work.
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Re: Force use of phone alias
by Rogger » Fri Dec 18, 2020 9:17 pm
I use this feature on many clients and it works very well.
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