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IVR DTMF LOGGING
Posted:
Tue Jul 13, 2021 12:45 pm
by Zaraab
I would like to save the DTMF inputs from the customer, to a database table. I want my agents to transfer the customer to an Park(IVR) where the customer will input the DTMF and the DTMF input will be logged into the database and after inputting the DTMF, the customer should be able to like "PRESS 0 To go back to the agent" and then the agent will get the customer back into the line.
Re: IVR DTMF LOGGING
Posted:
Tue Jul 13, 2021 4:13 pm
by carpenox
Use dtmf logging in a call menu
Re: IVR DTMF LOGGING
Posted:
Tue Jul 13, 2021 4:32 pm
by Zaraab
What about any call parking or sending the caller to ivr
Re: IVR DTMF LOGGING
Posted:
Tue Jul 13, 2021 4:35 pm
by carpenox
msg me on skype
Re: IVR DTMF LOGGING
Posted:
Tue Jul 13, 2021 4:37 pm
by Zaraab
Ok messaging u there
Re: IVR DTMF LOGGING
Posted:
Wed Jul 14, 2021 1:08 pm
by carpenox
Have you messaged me there yet? I dont think ive seen it
Re: IVR DTMF LOGGING
Posted:
Thu Jul 15, 2021 2:00 am
by Zaraab
Re: IVR DTMF LOGGING
Posted:
Sat Jul 17, 2021 12:32 pm
by carpenox
nevermind, i was going to try to help u get it working and then we could of reported the solution back here
Re: IVR DTMF LOGGING
Posted:
Sun Jul 18, 2021 11:32 am
by Zaraab