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IVR DTMF LOGGING

PostPosted: Tue Jul 13, 2021 12:45 pm
by Zaraab
I would like to save the DTMF inputs from the customer, to a database table. I want my agents to transfer the customer to an Park(IVR) where the customer will input the DTMF and the DTMF input will be logged into the database and after inputting the DTMF, the customer should be able to like "PRESS 0 To go back to the agent" and then the agent will get the customer back into the line.

Re: IVR DTMF LOGGING

PostPosted: Tue Jul 13, 2021 4:13 pm
by carpenox
Use dtmf logging in a call menu

Re: IVR DTMF LOGGING

PostPosted: Tue Jul 13, 2021 4:32 pm
by Zaraab
What about any call parking or sending the caller to ivr

Re: IVR DTMF LOGGING

PostPosted: Tue Jul 13, 2021 4:35 pm
by carpenox
msg me on skype

Re: IVR DTMF LOGGING

PostPosted: Tue Jul 13, 2021 4:37 pm
by Zaraab
Ok messaging u there

Re: IVR DTMF LOGGING

PostPosted: Wed Jul 14, 2021 1:08 pm
by carpenox
Have you messaged me there yet? I dont think ive seen it

Re: IVR DTMF LOGGING

PostPosted: Thu Jul 15, 2021 2:00 am
by Zaraab
carpenox wrote:Have you messaged me there yet? I dont think ive seen it


Lets spread the knowledge here and we shall be able to get more inputs here and can learn more from each others.

Please let me know here and it will be fun to learn more and more from you and the other people in the same thread <3 :D :D :D :D :D

Re: IVR DTMF LOGGING

PostPosted: Sat Jul 17, 2021 12:32 pm
by carpenox
nevermind, i was going to try to help u get it working and then we could of reported the solution back here

Re: IVR DTMF LOGGING

PostPosted: Sun Jul 18, 2021 11:32 am
by Zaraab
carpenox wrote:nevermind, i was going to try to help u get it working and then we could of reported the solution back here



Ah! Its ok my friend! You are the guide here. Let it be just like you wished to. Let me reach to you soon over skype, and we shall later on flood here with the innovation 8) 8) 8) 8)