Hi
Posted:
Tue Jun 26, 2007 4:57 pmby olita
can you explain me how to use the filters on the vicidial because i was dividing the leads with them but when i run the report is missing calls ,so i thinf that the filter is not for this hahaha.
Can you please help me with this matter
Thanks[/i]
Posted:
Wed Jun 27, 2007 6:36 amby mflorell
With filters you are specifying a SQL segment to narrow the range of results you get when you are dialing leads, for example, if you only want the leads that have been called twice only, you would create a filter with the following
called_count=2
If you would also like to narrow down the results to only the state of New York your filter would now look like this
called_count=2 and state='NY'