vicidial.org

Hello everyone hope you are doing well and bless.
I want to ask if it's possible to set Callback AgentOnly to a specific agent.
Like if user or agent (A) hangup and select dispos as callback. Then no any other agent or user can call on that number except the user who did the dispos as callback?

Thanks.

yes, select agent only callback on the user setting

asterisknoob wrote:if user or agent (A) hangup and select dispos as callback. Then no any other agent or user can call on that number except the user who did the dispos as callback?

Are you trying to lock out all your other sales people from seeing that lead at all? Or to lock JUST the callback to the agent who set it?

There are options on each User in the Agent Interface Options which allow/disallow users to set agent-only callbacks (among other things of course).

great addition

williamconley wrote:

asterisknoob wrote:if user or agent (A) hangup and select dispos as callback. Then no any other agent or user can call on that number except the user who did the dispos as callback?

Are you trying to lock out all your other sales people from seeing that lead at all? Or to lock JUST the callback to the agent who set it?

There are options on each User in the Agent Interface Options which allow/disallow users to set agent-only callbacks (among other things of course).

Yes

that was a two part question