vicidial.org

Is there a possibility that Inbound calls be treated in the database like outbound calls wherein if a particular number calls, as inbound, if it's found in the database, vicidial will output the necessary details, if not, just insert the number. The scenario as of now is even if the number that calls already existed in the database, the system still assigned another lead id for that number.

Yes, you need to use the lookupCID inbound AGI script.

If you have multiple lists associated to the campaign you might want to try the code we donated for agi-VDADcloser_inboundCIDlookup.agi from issue tracker. It accesses all lists associated to an outbound campaign to find the inbound CID. Sort of locks the inbound campaign relating to a single outbound campaign, but does for us what it sounds like you are asking for.

Running the code from tbenson in production. Works good for us.