vicidial.org

Our lists are with GMT from -8 to -5. There is a time, when a costumer is most likely to be reached- lets say between 12:00 and 13:00 and after 16:00 customer local time until campaign latest allowed time.
It would be nice if this can be set per campaign, and dialer attempts to call these numbers first, if none is possible then go as the list order is- up, down or whatever.

Do you guys think that would be useful for you too?

It will definitely be useful to me.

This would require some serious reworking of how VICIDIAL places leads in the hopper. At least the priority field is present in the vicidial_hopper table now so there is at least a mechanism for this to occur. It might be better to have a "targeted leads" process operate separately from the AST_VDhopper.pl script so that it would not make that script any more complicated than it already is.

Have you posted to the issue tracker?

mflorell wrote:This would require some serious reworking of how VICIDIAL places leads in the hopper. At least the priority field is present in the vicidial_hopper table now so there is at least a mechanism for this to occur. It might be better to have a "targeted leads" process operate separately from the AST_VDhopper.pl script so that it would not make that script any more complicated than it already is.

Have you posted to the issue tracker?

I can only say that it would be very useful feature, at the end of the day we have to be flexible in some way when most likely to reach customers is.
For example if agents are GMT-8, and it's 14:00, priority dialing of numbers with GMT-4 or -5 will give us way better results when people are back from work, instead of dialing numbers with GMT-8. When it's 15:00 dialing those with GMT-5 or 6 becomes priority.
In the mornings dial local time before 15:00, before mothers go out to pick up kids from school.

I believe such feature will improve dramatically success rate when reaching customers.

Posted to issue tracker:
http://www.eflo.net/VICIDIALmantis/view.php?id=158