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Screen monitor
Posted:
Sun Jan 20, 2008 9:29 amby Trying
Hi
Is there currently a way to monitor the live screen of an agent? If not, maybe a future feature?
Thanks!
Posted:
Sun Jan 20, 2008 12:41 pmby Op3r
the live screen of the agent?
the only for you to be able to do it is to use a vnc server installed on the agent's computer
even though some dialers can do screen capture but it would entail that vicidial have a client installed on the agent's computer.
Posted:
Sun Jan 20, 2008 12:49 pmby Trying
I see that it is a feature in gnudialer - not sure how they do it though.
Posted:
Sun Jan 20, 2008 1:02 pmby Op3r
Im thinking along the line that gnu dialer is using java or something ( I have 0 clue because I havent seen it) they must have a vnc client somewhere in their code.
Posted:
Sun Jan 20, 2008 7:46 pmby mflorell
I have a few clients using VNC to do this. They have set static IP addresses for all agents and have created a special AST_timeonVDAD_all.php script with links to VNC into the agent stations. This requires quite a bit of control over the agent stations, not to mention the setup and configuration of VNC on each station which would vary quite a bit depending on their specs and OS being used.
Posted:
Mon Jan 21, 2008 12:20 amby Op3r
Matt
is it possible for you to post it to the tracker?
Posted:
Mon Jan 21, 2008 1:50 amby mflorell
I do not have access to the code actually. It is highly customized and ties into some other internal systems of theirs(time-clock, security, etc) so I'm not sure how useful it would be to the rest of us if I could get it.