vicidial.org

Supervisors at a couple of places tell us that the agents goof off by just putting the dialer on pause for no apparent reason and they would like a better way to manage the 'breaks'. One suggestion was a 'pop-up' when the agent pauses / logs out (like the callback one in the new version) where they are forced to enter a reason.

We hope to get to this in a week or two - anybody already thinking of something along these lines?

this is a good idea. i would like to request another feature almost like pause. instead of pause, can we have something like "on break" so that we can track down agents going on break or doing something else.

Good ideas. The issues with forcing them to do something when they go on pause can cause them just to not disposition their last call which is worse that going on pause.

It is difficult to program for personnel issues, but these might help in some situations.

If you want to post a patch for this please use the tracker.