vicidial.org

Hi,

In my knowledge Vicidial automatically transfers inbound calls to available agents. Is there any way, so that an agent can himself select an inbound call from queue?

I want to show all inbound calls in queue on agent screen from where he can pick any call.

If any one has a clue please put forward.

Thanks

This is how inbound calling used to work about 4 years ago in ViciDial. But it was deemed too inefficient to continue working that way.

To allow this functionality again would take quite a bit of work.

Please create an issue in the tracker for this and let us know if you would be willing to sponsor this feature.