vicidial.org

Hello, is there any feature where I can flag disconnected phones without dialing ? in past I heard some feature called "Tri-tone" dont know much about it.

or can anyone suggest, best possible way to reduce agent wait time while dialing fairly average quality phone list ? Thanks in advance.

Well, there is no way to determine anything without dialing at all. I think you are referring to manual dialing.

As for Tri Tones, if you want the paid-for Sangoma CPD you can have this functionality with ViciDial since we have fully integrated with it. The CPD also does Answering machine and fax detection as well.

If you are interested please email sales@vicidial.com.

FYI: http://www.eflo.net/VICIDIALforum/viewt ... b0e#p94002