vicidial.org

Hello Vici-enthusiasts!

I am wondering how to perform "Call flow" analysis for outbound telemarketing campaign using VICIDIAL. I would like to know what are the peak and off peak hours based on call flow for analysis.

Any help??

Thanks,
Krishna

You are going to have to describe in more detail exactly what you are looking for. Examples would help too.

mflorell wrote:You are going to have to describe in more detail exactly what you are looking for. Examples would help too.

OK. We have a 8 hour shift. As a manager, I would like to analyze the times in the shift when the call volume peaks and times when it drops. This if done over a period of time should give me a clear idea when the meetings can be conducted(when call volume is expected to be at the lowest for the day) and when everyone must be ready for calls.

Am I making sense?.

Thanks,
Krishna

Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

mflorell wrote:Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.

mflorell wrote:Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.

I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.

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