vicidial.org

We recently moved to VERSION: 2.0.5-174, BUILD: 90522-0506 and noticed that when viewing all the lists through the admin interface, the sorting is off.

Newly added lists or lists that have 0 leads do not sort correctly with the rest. This is the case when sorting by list_id and campaign.

Is this happening to anyone else? Any suggestions of something that might be off with our setup?

Thanks!

This is just how it works. The lists list is generated to show the leads in each list so the lists that have no leads will always show at the bottom.

I am sure that we could rewrite this process to show in list_id order, but noone has offered a patch or sponsorship to make the change.

Got it, thanks Matt.

In reference to another change after our move to the newer version, we are having issues with our call monitoring.

We used to be able to dial a '6'+the session id and monitor a line infinitely. Now after the call that we began monitoring on ends, the monitoring line is disconnected and we have to redial the 6+sessionid all over again for each call.

Is this how it should work now or do we have a setting or config off somewhere? If so, where should I look?

Thanks in advance!

As stated in the Manager Manual, you should be able to dial 0 + session ID for monitoring.

And in the new 2.2.0 release you will be able to use the real-time screen to click to do monitoring as well.