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Lead Allocation

Discussions about new features or changes in existing features

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

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Lead Allocation

Postby gmcust3 » Tue Jan 12, 2010 3:00 pm

Lead Allocation to Agents ?

Any plans on this ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
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Postby mflorell » Tue Jan 12, 2010 4:40 pm

You just broke your own record for the most vague posting.

Please describe in GREAT DETAIL what exactly you are talking about.
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Postby gmcust3 » Tue Jan 12, 2010 5:00 pm

Sorry but my subject or term is REALLY vague.

What I meant to ask was TIME ALLOCATION..

Under AGENT STATS , can we get call wise duration breakdown like

W=WAIT T=TALK D=DISPOSITION P=PAUSE
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm
Top

Postby mflorell » Tue Jan 12, 2010 5:24 pm

Sounds like a good idea, post a new feature request to the Issue Tracker please.
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Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida
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