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Lead Allocation
Posted:
Tue Jan 12, 2010 3:00 pmby gmcust3
Lead Allocation to Agents ?
Any plans on this ?
Posted:
Tue Jan 12, 2010 4:40 pmby mflorell
You just broke your own record for the most vague posting.
Please describe in GREAT DETAIL what exactly you are talking about.
Posted:
Tue Jan 12, 2010 5:00 pmby gmcust3
Sorry but my subject or term is REALLY vague.
What I meant to ask was TIME ALLOCATION..
Under AGENT STATS , can we get call wise duration breakdown like
W=WAIT T=TALK D=DISPOSITION P=PAUSE
Posted:
Tue Jan 12, 2010 5:24 pmby mflorell
Sounds like a good idea, post a new feature request to the Issue Tracker please.