when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.
It is entirely possible that you would receive said assistance completely free of charge with the same description HERE that you will be giving on the phone or in PMs.
And then ALL who come here would benefit from your progress.
That being said, of course, we're happy to help, our pricing is on our web site and so is our phone number. We're not a big as The Vicidial Group, but we do try.