New project - Consultant wanted
Posted: Sun Mar 11, 2018 11:06 amNew installation in the UK
We’re growing our Telesales team – at least two office-based – most will be home-based (if that works).
Initially five or six agents, could grow much larger (40+).
B2C, Outbound, calling UK consumers aged 50+ setting appointments for field sales.
I expect 50% of calls will be to mobiles – use FCT to keep call costs down?
UK Telephone Preference Service "do not call" is important – can it be done by API – or best to clean the lists first? Who’s best to use?
CRM nice to have – ideal if field sales on mobiles/tablets can use it as well for diaries – which CRM?
Where’s best to source UK B2C data?
UK Information Commissioner Office/Data Protection/GDPR would be good.
Want to be UK Ofcom compliant – minimise unconnected calls and play a recorded message if we can’t speak to the dialled call.
Will probably need blended inbound/outbound.
Agents need scripts, collect data, send emails/SMS.
Want to record 100% of the calls - it’s not a regulated industry but we want to be the good guys and make sure all of our staff treat people fairly – will need a recorded announcement for inbound calls and a simple IVR – will probably need a compliance/audit/quality control person.
What else do we need that I don’t know to ask for?
What can you provide, how long will it take, what will it cost?
Thanks for reading.
We’re growing our Telesales team – at least two office-based – most will be home-based (if that works).
Initially five or six agents, could grow much larger (40+).
B2C, Outbound, calling UK consumers aged 50+ setting appointments for field sales.
I expect 50% of calls will be to mobiles – use FCT to keep call costs down?
UK Telephone Preference Service "do not call" is important – can it be done by API – or best to clean the lists first? Who’s best to use?
CRM nice to have – ideal if field sales on mobiles/tablets can use it as well for diaries – which CRM?
Where’s best to source UK B2C data?
UK Information Commissioner Office/Data Protection/GDPR would be good.
Want to be UK Ofcom compliant – minimise unconnected calls and play a recorded message if we can’t speak to the dialled call.
Will probably need blended inbound/outbound.
Agents need scripts, collect data, send emails/SMS.
Want to record 100% of the calls - it’s not a regulated industry but we want to be the good guys and make sure all of our staff treat people fairly – will need a recorded announcement for inbound calls and a simple IVR – will probably need a compliance/audit/quality control person.
What else do we need that I don’t know to ask for?
What can you provide, how long will it take, what will it cost?
Thanks for reading.