Outbound Campaign Assistance Needed
Posted: Sat Mar 09, 2019 9:48 am
Hey guys!
So, I am pretty new to dialers in general, especially on the management side, and I feel like we are missing something. Here are the issues I am seeing now and I would love to entertain offers for a peek-in and depending on what you think needs done, as much adjustments as needed. Thanks for reading and if you think you can help, please reach out!
1. (I'm sure this is a problem with data, but...) We are calling the same number/business back to back (usually the same agent). I checked call counts on the lead list and I noticed that even though the data was loaded at "0" times called, there are some with 8+ times called, and others with 0.
2. LATENCY! It's killing me! Sometimes, by the time we hear "Boop", the prospect is hanging up. Others, they are a half second or more behind "boop" and we are already talking.
3. Monitoring- IS there a way to switch between live agents without closing the browser window and reopening? I find it hard to believe that this is not a thing, and our current "expert" has only told me it's possible, but can't seem to tell me "HOW". (this is an annoyance, more than anything)
4. Scheduled Callbacks- I have an instance where after setting a callback, when the agent attempts to perform the callback, this message appears;
DIAL ALERT: Call rejected: Congestion; Cause: 34- No circuit/channel available; SIP: 503- Normal_Clearing)
The answer I got on this was "This number was blocked by telco, may be a high rate of call. If you need to allow it, call administrator"
These are the most pressing issues right now, but I am sure that the right person could find more. I apologize if these are "dumb", and I appreciate everyone taking time to look over this and hopefully give some advice. I look forward to hearing from someone.
Thanks,
Kurt
So, I am pretty new to dialers in general, especially on the management side, and I feel like we are missing something. Here are the issues I am seeing now and I would love to entertain offers for a peek-in and depending on what you think needs done, as much adjustments as needed. Thanks for reading and if you think you can help, please reach out!
1. (I'm sure this is a problem with data, but...) We are calling the same number/business back to back (usually the same agent). I checked call counts on the lead list and I noticed that even though the data was loaded at "0" times called, there are some with 8+ times called, and others with 0.
2. LATENCY! It's killing me! Sometimes, by the time we hear "Boop", the prospect is hanging up. Others, they are a half second or more behind "boop" and we are already talking.
3. Monitoring- IS there a way to switch between live agents without closing the browser window and reopening? I find it hard to believe that this is not a thing, and our current "expert" has only told me it's possible, but can't seem to tell me "HOW". (this is an annoyance, more than anything)
4. Scheduled Callbacks- I have an instance where after setting a callback, when the agent attempts to perform the callback, this message appears;
DIAL ALERT: Call rejected: Congestion; Cause: 34- No circuit/channel available; SIP: 503- Normal_Clearing)
The answer I got on this was "This number was blocked by telco, may be a high rate of call. If you need to allow it, call administrator"
These are the most pressing issues right now, but I am sure that the right person could find more. I apologize if these are "dumb", and I appreciate everyone taking time to look over this and hopefully give some advice. I look forward to hearing from someone.
Thanks,
Kurt