vicidial.org

Thanks to all that have contribute to this blog. I have been reading and searchings several potential solutions for my 12 seat call center. I currently have 12pc and 12 usb headset and am under month to month contract with a company call five9 As a small business our profit margin is very low. We are dialing a dish network campaign and 95% of all our call are outbound. we only use inbound if a customer wants to call back to confirmed that we are a legitimate company.
My intentions are to lease a server that will be compatible with the asterix/vicidial solutions offer in this site. I will like to use my SPA-841 phones instead of my headset to reduce the stress on my old pc. I have the phones sitting in my office and will like to use them. We have very little money to start hence the decision to lease equipment.
can any one recommend a company that will lease such equipment on a month to month basis. Also will need help setting up the equipment.

We currently make about 12,000 per day all with in the US.
We never have more than 9 agents log in at ones making call( for now)
we need to be able to monitor and make recordings
We will need to be able to have agents work form home(telecomuting)
we usually dial at a 4:1 ratio but 3:1 will work perfect.
If any one has temporary remote access that can lease to us while we generate the funds needed to invest in this asterix setup please email me
let me know.
thank you
Albin

what about buying an used computer you can use as an server

Or you could use somekind of hosted solution

I am in the Dominican Republic and Bandwidth here extremely expensive. I think ill need a very expensive computer in DR prices to get the same hardware I cna lease a dedicated server with the proper t1 card

You can get a dual xeon from layeredtech.

then get a voip account from somewhere.

then contact one of the reliable consultants here.

Okay I visited the site provided by one you king gentleman. Os i when to configured and is asking questions that might affect performance.
As I said ill be have probably max 9 agent dialing at ones.
how much ram
hard drive sizes
Operating system
whats the bare minimum I can get away with without harming voice quality?
do i need a control panel?
database?
vituozzo licenses for linux?
Tier 1 bandwidth?
Upload port speed?

Ok that's going to be the job of your consultant. He can advise you better.

Do you have enough bandwitdh for those 9 agents?

I have 2 ADSL 1.5kbps
that work perfect for my current hosted solution

Here's a decent hardware for your setup:

AMD X2 4400
2 gig ram
80 gig harddisk (more if you will be recordings all calls)
x100p card

This will be a single server setup where database, web server and vicidial is in one box. This can handle all your 9 agents.

As for me, CentOS is my choice of linux distribution. You can use whatever distro you're comfortable with.

As for your bandwidth needs, 1 mbps upstream and downstream is more than enough. That is if you're using the g729 codec or even gsm.

You cant use x100p on a dedicated server.

But essentially, get a dual xeon if you can. with 4gb memory. that will set you to 200 usd per month for the server rental. You will need it because you will be using g729.

Getting the hardware I mentioned won't cost you US $700. The x100p card timer will really help a lot when it comes to call quality. Nothing beats hardware timer for the meetme rooms. Ztdummy just can't compare specially to a loaded system.

By the way, I'm currently running 15 agents w/ the same setup as I mentioned and no problems whatsoever. Full recordings enabled and using g729 codec.

Its on a dedicated server mate. meaning he's going to rent a server from a dedicated server hosting provider.

I know what a dedicated server is. I'm just saying that purchasing the mentioned hardware won't cost him that much. He has 2 options, either get a rent a dedicated server or purchase the server himself.