problem with cariere

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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problem with cariere

Postby mte2005 » Mon Jul 08, 2013 8:01 am

install from iso goautodial 3.0

GoAutoDial CE 3.0
Vicidial 2.4rc1
Asterisk 1.4.39.1-vici

i folow all instruction on admin guide, i dont now when i'm buged
i can't see my carrier in the case to selected in compagne choice
and when i do sip show registry too it is not registre
it's first time i instal 3.0 :D so i can't resolved once

best regards
mte2005
 
Posts: 38
Joined: Tue Feb 16, 2010 4:19 pm

Re: problem with cariere

Postby gardo » Tue Jul 09, 2013 2:04 pm

Running "yum update" is highly recommended. This will download and install the latest updates.

Please post your carrier settings here.
http://goautodial.com
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Re: problem with cariere

Postby mte2005 » Wed Jul 10, 2013 7:04 am

already done but noting
i have other problem too
that agent can't acces to user intarface
it tell me wrong password, ans whene cheking system conf it is the same
may be i have a db problem or script agent page problem i dont now
mte2005
 
Posts: 38
Joined: Tue Feb 16, 2010 4:19 pm

Re: problem with cariere

Postby williamconley » Thu Jul 11, 2013 8:13 pm

1) never fear the reinstall ... especially when you have a brand new system you just installed. It's free and you may begin to get used to it.

2) you should consider installing Vicibox.com's .iso instead of goautodial's .iso in case it works better for you. Compare the two, they BOTH install Vicidial (which is the dialer software you want to use)

3) The Vicidial Manager's Manual is the ultimate resource for configuration of Vicidial (like agent logins ...). Available (free and paid versions) on EFLO.net. The Carrier setup is in the Free area.

4) We charge $25 to configure a carrier for clients. Very handy for beginners.

5) Always consider trying another carrier if you have problems with your first one. Having multiple carriers is a good idea anyway (insurance against down carrier and "disagreements" with your carrier!)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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Re: problem with cariere

Postby gardo » Sat Jul 13, 2013 7:55 am

You haven't posted your carrier settings yet or screenshot. What's the build number of your GOadmin application? If you have applied the updates (via yum update) you should be seeing this add carrier wizard (manual entry). Try adding your carrier using the updated wizard.

Image
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Re: problem with cariere

Postby williamconley » Sat Jul 13, 2013 8:38 pm

It looks cool. Should include the "Qualify" options (I had a carrier last week that won't allow it, calls will fail because the qualify packets are rejected to reduce their server load). Qualify could be yes/no/# based on preference.

I especially like the "Available" check for the ID. Very useful.

I presume checking Registration will bring up a registry field? 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
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Location: Davenport, FL (By Disney!)

Re: problem with cariere

Postby gardo » Tue Jul 16, 2013 2:26 am

Thanks! Yes it does (for the registration field). :D Also "qualify=yes" is enabled by default. Advance settings/configurations can be changed after hitting Submit and editing the carrier entry.
http://goautodial.com
Empowering the next generation contact centers
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Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004


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