monitoring agents

[solutinfo]

Hi everybody.
we're using vicidialnow 1.3 for outbound dialing with asterisk 1.2 With 2 servers (1 CORE 2 QUAND 4gig ram) for the vicidial and (1 CORE 2 QUAND 4gig ram 500gig Hdd
for Database.)with Eyebeam as a softphone with 10 seaters.
Connection to the Voip provider is an sip Trunk using the G729 codec ;
Below is our sip trung conf :
host=ourvoipprovider.
type=friend
context=from-trunk
username=our username
fromuser= our username
secret=our sercret
dtmfmode=rfc2833
qualify=600
disallow=all
allow=GSM
insecure=very
**************************
Will copy a post that i've found in the forum since i got the same issue.

Hi everybody, i would like to monitor my agents and speak to them while they are in call and whisper some advices. and i don't want the callee to hear me. every thing i can do know is barging into the conference and both agent and callee hear what i say. if someone has the solution i will be happy to know it.thanks in advance

[williamconley]

Whisper is a function of asterisk 1.4 and not yet implemented in Vicidial at all (and certainly not on a version of vicidial being used in asterisk 1.2, which doesn't have the feature).

So: to successfully implement, you'll need to upgrade to a later version of asterisk (simplest method in my book is to just install a fresher version of vicidial with a fresh .iso of Goautodial or Vicibox). Then you'll have to understand and program a method for Whisper.

Matt says it's unstable, so exercise caution in your implementation (ie: test heavily and implement during "slow" times in case of a crash). We have used whisper (sparingly) successfully without any issues, but it was never on a heavy production box with Vicidial.

[solutinfo]

Thank you a lot William will try to update my vicidial.

[omarrodriguezt]

We just added the whisper feature and share the code with the team here: http://www.vicidial.org/VICIDIALmantis/view.php?id=840
Notice, you will see a third option in the realtime to choose between: Listen, Barge or Whisper