Installed ViciDial Now....what next

[Leo_Surf]

Hi All,

I have installed ViciDialNow and also downloaded the Managers Manual.

But I still can not get it working.... I guess I am missing things on asterisk side. Will you be able to help?

1. I can login as agent - but there is not responce on the agents softphone.
2. Agent Screen show dialing and waiting for ring... and nothing happens.
3. I have SIP connection/trunk from the service provider and setup in sip.conf ... I can dial-out directly using the SoftPhone connected to the asterisk server, but ViciDial does not do anything.

Would really appreciate your help on this......


Thanks,
Leo

[mflorell]

Did you configure your softphone properly?

Did you read the VICIDIAL Manager Manual?

[Leo_Surf]

Thanks for reply Mattt...

Yes, I did configure softphone. As I mentioned earlier, if I dial the number from softphone it works. But from ViciDial nothing happens at all.

I also read the manual (not completely though), but the 1st two tutorials (A and B)

I guess after configuring everything as mentioned in A - it should work, but no luck so far.


Thanks,
Leo

[mflorell]

Please post output from the Asterisk CLI when you try to login.

[Leo_Surf]

Hello Matt,

It keeps on displaying following lines

== Parsing '/etc/asterisk/manager.conf' : Found
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf' : Found
== Manager 'sendcron' logged off from 127.0.0.1

But if I dial directly using softphone... it does show the complete dial plan the route...

Thanks,
Leo

[mflorell]

Right after you try to login, are there any records in the vicidial_manager table in MySQL?

[Leo_Surf]

Hi Matt,

I am really not sure wht I did...but now it seems to be woking. My softphone gets into the coference as soon as I login as agent....

Thanks a lot for your help I really appreciate.


Regards,
Leo

[Yanela08]

Hi...could someone explain how this issue had been fixed? I'm encountering the same event on my vicidial. I can dial using xlite manually but when I login to vicidial it just says waiting for ring and nothing is going on with my xlite.[/quote]

[r3v]

what dialing mode are you in?

[williamconley]

check your asterisk CLI and see if vicidial successfully dials your x-lite. is your x-lite properly entered as a "phone" under "admin"?