One call in 15 mins : Urgent

[joylovebasu]

I am getting one call in every 15 mins.

But if I dial manually, all calls get connected.

-- Executing AGI("Local/818178461321@default-5e12,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/818178461321@default-5e12,2", "SIP/18178461321@sip207|30|o") in new stack
-- Called 18178461321@sip207
-- SIP/sip207-08eb15c8 is making progress passing it to Local/818178461321@default-5e12,2
-- SIP/sip207-08eb15c8 is ringing
-- SIP/sip207-08eb15c8 is making progress passing it to Local/818178461321@default-5e12,2
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 817033851240, 2) exited non-zero on 'Local/817033851240@default-c6d3,2'
-- Executing DeadAGI("Local/817033851240@default-c6d3,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/817033851240@default-c6d3,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/818178753032@default-4683,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/818178753032@default-4683,2", "SIP/18178753032@sip207|30|o") in new stack
-- Called 18178753032@sip207
-- SIP/sip207-08ed93e0 answered Local/813608766147@default-a05a,2
> Channel Local/813608766147@default-a05a,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/813608766147@default-a05a,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Spawn extension (default, 813608766147, 2) exited non-zero on 'Local/813608766147@default-a05a,2'
-- Executing DeadAGI("Local/813608766147@default-a05a,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/813608766147@default-a05a,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----0)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... --23-----0) completed, returning 0
== Spawn extension (default, 8365, 1) exited non-zero on 'SIP/sip207-08eae640'
-- Executing DeadAGI("SIP/sip207-08eae640", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/sip207-08eae640", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
-- SIP/sip207-08ebad78 is making progress passing it to Local/818178753032@default-4683,2
-- SIP/sip207-08ebad78 is ringing
-- SIP/sip207-08ebad78 is making progress passing it to Local/818178753032@default-4683,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/818313259508@default-27d2,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/818313259508@default-27d2,2", "SIP/18313259508@sip207|30|o") in new stack
-- Called 18313259508@sip207
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 819143189022, 2) exited non-zero on 'Local/819143189022@default-c868,2'
-- Executing DeadAGI("Local/819143189022@default-c868,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/819143189022@default-c868,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
-- SIP/sip207-08eae640 is making progress passing it to Local/818313259508@default-27d2,2
-- SIP/sip207-08eae640 is ringing
-- SIP/sip207-08eae640 is making progress passing it to Local/818313259508@default-27d2,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/812816695085@default-f6e6,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/812816695085@default-f6e6,2", "SIP/12816695085@sip207|30|o") in new stack
-- Called 12816695085@sip207
-- SIP/sip207-08eeb470 is making progress passing it to Local/812816695085@default-f6e6,2
-- SIP/sip207-08eeb470 is ringing
-- SIP/sip207-08eeb470 is making progress passing it to Local/812816695085@default-f6e6,2
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 818178461321, 2) exited non-zero on 'Local/818178461321@default-5e12,2'
-- Executing DeadAGI("Local/818178461321@default-5e12,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/818178461321@default-5e12,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/814254892075@default-8b2b,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/814254892075@default-8b2b,2", "SIP/14254892075@sip207|30|o") in new stack
-- Called 14254892075@sip207
-- SIP/sip207-08eb15c8 is making progress passing it to Local/814254892075@default-8b2b,2
-- SIP/sip207-08eb15c8 is ringing
-- SIP/sip207-08eb15c8 is making progress passing it to Local/814254892075@default-8b2b,2
-- SIP/sip207-08eeb470 answered Local/812816695085@default-f6e6,2
> Channel Local/812816695085@default-f6e6,1 was answered.
-- Executing Playback("Local/812816695085@default-f6e6,1", "sip-silence") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- Playing 'sip-silence' (language 'en')
== Spawn extension (default, 812816695085, 2) exited non-zero on 'Local/812816695085@default-f6e6,2'
-- Executing DeadAGI("Local/812816695085@default-f6e6,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/812816695085@default-f6e6,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----0)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... --11-----0) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 818178753032, 2) exited non-zero on 'Local/818178753032@default-4683,2'
-- Executing DeadAGI("Local/818178753032@default-4683,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/818178753032@default-4683,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/817063027232@default-4b63,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/817063027232@default-4b63,2", "SIP/17063027232@sip207|30|o") in new stack
-- Called 17063027232@sip207
== Spawn extension (default, 8365, 1) exited non-zero on 'SIP/sip207-08ee5f30'
-- Executing DeadAGI("SIP/sip207-08ee5f30", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/sip207-08ee5f30", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/819702258571@default-5868,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/819702258571@default-5868,2", "SIP/19702258571@sip207|30|o") in new stack
-- Called 19702258571@sip207
-- SIP/sip207-08ebad78 is making progress passing it to Local/817063027232@default-4b63,2
-- SIP/sip207-08ebad78 is ringing
-- SIP/sip207-08ebad78 is making progress passing it to Local/817063027232@default-4b63,2
-- SIP/sip207-08e96cf8 is making progress passing it to Local/819702258571@default-5868,2
-- SIP/sip207-08e96cf8 is ringing
-- SIP/sip207-08e96cf8 is making progress passing it to Local/819702258571@default-5868,2
== Spawn extension (default, 8365, 1) exited non-zero on 'SIP/sip207-08ed93e0'
-- Executing DeadAGI("SIP/sip207-08ed93e0", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/sip207-08ed93e0", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Spawn extension (default, 818313259508, 2) exited non-zero on 'Local/818313259508@default-27d2,2'
-- Executing DeadAGI("Local/818313259508@default-27d2,2", "agi://127.0.0.1:4577/call_log") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/818313259508@default-27d2,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Spawn extension (default, 8365, 1) exited non-zero on 'SIP/sip207-08eeb470'
-- Executing DeadAGI("SIP/sip207-08eeb470", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/sip207-08eeb470", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 814254892075, 2) exited non-zero on 'Local/814254892075@default-8b2b,2'
-- Executing DeadAGI("Local/814254892075@default-8b2b,2", "agi://127.0.0.1:4577/call_log") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/814254892075@default-8b2b,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
-- SIP/sip207-08ebad78 is ringing
-- SIP/sip207-08ebad78 is making progress passing it to Local/817063027232@default-4b63,2
-- SIP/sip207-08ebad78 is ringing
-- SIP/sip207-08ebad78 is making progress passing it to Local/817063027232@default-4b63,2
-- SIP/sip207-08ebad78 answered Local/817063027232@default-4b63,2
> Channel Local/817063027232@default-4b63,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/817063027232@default-4b63,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Spawn extension (default, 817063027232, 2) exited non-zero on 'Local/817063027232@default-4b63,2'
-- Executing DeadAGI("Local/817063027232@default-4b63,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/817063027232@default-4b63,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----0)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... --22-----0) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 819702258571, 2) exited non-zero on 'Local/819702258571@default-5868,2'
-- Executing DeadAGI("Local/819702258571@default-5868,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/819702258571@default-5868,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
vicidialnow*CLI>
-- Executing AGI("SIP/sip207-08ebad78", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("SIP/sip207-08ebad78", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
vicidialnow*CLI>
-- Hungup 'Zap/pseudo-1861542716'
== Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc101-08e684b8'

[joylovebasu]

I see in campaign summary as :

DROPPED PERCENT: 0%
CALLS TODAY: 167

But for that lead, it shows :

DROP Agent Not Available 10 0
NA No Answer AutoDial 157 0
NEW New Lead 16 23368


Agent Not Available = 10 ?

How when DROP PERCENTAGE IS 0% ?

[joylovebasu]

Any Suggestions ?

[mflorell]

I suggest you read the stickies.

vicidial.php version and build?

CPU/RAM on server?

SIP codec used?

loadavg on server?

[joylovebasu]

I have :

VERSION: 2.0.4-121
BUILD: 80424-0442

Load Averages 0.23 0.07 0.07

Processors 4
Model 06/17
CPU Speed 2.33 GHz
Cache Size 2.00 MB
System Bogomips 18622.42

[mcargile]

And the amount of RAM is?

And the Audio Codec you are using?

[joylovebasu]

2 GB ram

Codec : G729 and G711

My VOIP supports all codec.



This is what is happening.

I have a server with below configuration :

IP is 192.168.0.1

I have configure my Agent PC with 192.168.0.2 , 192.168.0.3 etc

When agent login , xlite is getting call.

In Asterisk CLI, it also show

> Channel SIP/cc104-09eb7988 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing MeetMe("SIP/cc104-09eb7988", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1


But I CANT hear the

You the only person in the conference.

In CLI, when I am in resume mode, I see :

-- Called 17656430837@sip8
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/sip8-09f3c2b8 is making progress passing it to Local/919202291968@default-87bb,2
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/sip8-09f50678 is making progress passing it to Local/917656430837@default-4628,2
-- SIP/sip8-09f50678 is ringing
-- SIP/sip8-09f49938 is making progress passing it to Local/916108380720@default-c3a3,2
-- SIP/sip8-09f42d00 is making progress passing it to Local/917188247111@default-baad,2



Sip.conf :

[general]
port = 5060
bindaddr = 0.0.0.0
context = default
externip=115.119.xx.xx
localnet=192.168.0.1/255.255.255.0
; register SIP account on remote machine if using SIP trunks
; register => testSIPtrunk:test@10.10.10.16:5060
;

[sip8]
type=peer
username=bhub
fromuser=bhub
authuser=bhub
secret=priyobhub
host=8.14.222.111
nat=no
canreinvite=yes
insecure=very
disallow=all
allow=g729
context=default
dtmfmode=rfc2833


Extension.conf :

Part a -->

exten => s,1,Wait(1)
exten => s,2,Answer()
exten => s,3,Set(TIMEOUT(digit)=5)
exten => s,4,Set(TIMEOUT(response)=10)
exten => s,5(restart),BackGround(demo-congrats)
exten => s,6(instruct),BackGround(demo-instruct)
exten => s,7,WaitExten()

Part b -- >

; BE SURE TO CHANGE THIS LINE FOR YOUR IP ADDRESS!
exten => _192*168*000*001*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)

Part c -- >

;; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup


Part d -- >

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(SIP/${EXTEN:1}@sip8||tTor)
exten => _9X.,3,Hangup()


Need real help

[joylovebasu]

Also, when agent logoff, Call "DOESNT" get HANG UP automatically.

[ykhan]

Any updates o this issue, I am having the exact same problem as described here in thread http://www.eflo.net/VICIDIALforum/viewtopic.php?t=8570

[ykhan]

I noticed the following lines in for all call handling methods (8364, 8365 etc) with the exten changed:

; VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8368,1,Playback(sip-silence)
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,5,Hangup

Is this what is causing the sip-silence issue and not passing the calls to agents?

[joylovebasu]

I opted for Vicibox and its perfect.

Vicidialnow didn't work out , though it always used to.

May be some hardware conflicts.

[mcargile]

The sip-silence file is to force asterisk to resolve the local channel. This has nothing to do with the issue you describe.