NO LIVE CALL

[oshonubi]

I am presently running Vicidialnow version 1.2. I have done the configurations based on the manager's manual. These include the carrier, did and ingroup. However, when a call comes to the system, it does not show in the agent interface rather the call is received at the soft phone without any relationship with the agent interface. I will appreciate if someone can help on this issue.

Please note the call get to the softphone but does not indicate "LIVE CALL" in the agent interface. In fact the agent interface does not load the lead nor indicates a number is calling in.

[williamconley]

When your agent logs in to Vicidial, does the agent hear "You are the only person in this conference"?

[oshonubi]

Yes I did. I got the message. However, when the line is dialed, the agent web interface does not indicate LIVE CALL rather, the agent picks the call through the softphone.

Further, my connected using FXO card. Here is my screen

Verbosity is at least 21

-- Starting simple switch on 'Zap/4-1'
Aug 5 06:29:20 NOTICE[18164]: callerid.c:373 callerid_feed: Unknown IE 48
== Starting Zap/4-1 at pstn_incoming1,s,1 failed so falling back to exten 's'
== Starting Zap/4-1 at pstn_incoming1,s,1 still failed so falling back to context 'default'
-- Executing AGI("Zap/4-1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Playback("Zap/4-1", "85100011") in new stack
-- Playing '85100011' (language 'en')
-- Executing Answer("Zap/4-1", "") in new stack
-- Executing Dial("Zap/4-1", "SIP/201|10|to") in new stack
-- Called 201
-- SIP/201-0886ca50 is ringing
-- Nobody picked up in 10000 ms
-- Executing Dial("Zap/4-1", "SIP/203|10|to") in new stack
-- Called 203
-- SIP/203-08871f90 is ringing
-- Nobody picked up in 10000 ms
-- Executing Hangup("Zap/4-1", "") in new stack
== Spawn extension (default, s, 6) exited non-zero on 'Zap/4-1'
-- Executing DeadAGI("Zap/4-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'Zap/4-1'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Hungup 'Zap/pseudo-2117683717'
== Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/203-08842ef8'
-- Executing DeadAGI("SIP/203-08842ef8", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
-- Hungup 'Zap/pseudo-639285336'
== Spawn extension (default, 8600053, 1) exited non-zero on 'SIP/201-0884b648'
-- Executing DeadAGI("SIP/201-0884b648", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Starting simple switch on 'Zap/4-1'
Aug 5 06:30:40 NOTICE[18713]: callerid.c:373 callerid_feed: Unknown IE 48
== Starting Zap/4-1 at pstn_incoming1,s,1 failed so falling back to exten 's'
== Starting Zap/4-1 at pstn_incoming1,s,1 still failed so falling back to context 'default'
-- Executing AGI("Zap/4-1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Playback("Zap/4-1", "85100011") in new stack
-- Playing '85100011' (language 'en')
-- Executing Answer("Zap/4-1", "") in new stack
-- Executing Dial("Zap/4-1", "SIP/201|10|to") in new stack
-- Called 201
-- SIP/201-08842ef8 is ringing
-- SIP/201-08842ef8 answered Zap/4-1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Refreshing DNS lookups.
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, s, 4) exited non-zero on 'Zap/4-1'
-- Executing DeadAGI("Zap/4-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----37-----28") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -37-----28 completed, returning 0
-- Hungup 'Zap/4-1'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/203-08842ef8 was answered.
-- Executing MeetMe("SIP/203-08842ef8", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

Thanks

[williamconley]

However, when the line is dialed, the agent web interface does not indicate LIVE CALL rather, the agent picks the call through the softphone.

"picks the call"?

are you saying that the agent is logged in, but gets a new call on their soft phone?

have you read the manual? (the one from VicidialNOW for initial setup and the one on EFLO.net for Managers ...)

I think you may just be misunderstanding how the system works or you may have configured your FXO card's dial plan (zap) oddly. According to your output, the inbound call went first to 201 and then to 203.

What is your dial plan for the inbound call?

[oshonubi]

Yes,

Since the "LIVE CALL" did not appear, that was why we routed the call like that. The reason to that was that there live call was not appearing on the agent interface and no evidence that the call came in. On the zap configuration, it was done through the carrier section. The issue was that it was not picking the call through the agent web

My question does the ADMIN/CARRIER configuration support zap. Also what about the DID configuration. Please kindly confirm it was alright. I have posted it earlier.

I did another posting earlier. Should you not have received it, the are my configurations

For the inbound dial plan, this is what I have,

This is my extensions-vicidial.conf

extensions.vicidial.conf/ dial plan entry



[vicidial-auto]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... ----------)

; Local Server: 192.168.19.21
exten => _192*168*019*021*.,1,Goto(default,${EXTEN:16},1)
; VICIDIAL Carrier: NEWSIP - ViciDial SIP carrier
exten => s,1,AGI(agi://127.0.0.1:4577/call_log)^M
exten => s,2,Playback(85100011)^M
exten => s,3,Answer()^M
exten => s,4,Dial(SIP/201,10,to)^M
exten => s,5,Dial(SIP/203,10,to)^M
exten => s,6,Hangup^M


This is my account entry in Admin---Carrier

Account Entry

[pstn_incoming]
disallow=all
allow=ulaw
type=friend
username=pstn_incoming
secret=test
host=dynamic
dtmfmode=rfc2833
context=trunkinbound

This where my suspicion is.
Considering the fact that I am suing zap, is this configuration alright. I am not using SIP or IAX.

This is my extensions.conf

[general]
static=yes
writeprotectatatic=yes
writeprotect=no

[globals]
CONSOLE=Console/dsp ; Console interface for demo
;TRUNK=Zap/g1 ; Trunk interface
;TRUNKX=Zap/g2 ; 2nd trunk interface
;TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
;TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
;TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com ; IAX trunk interface
;SIPtrunk=SIP/1234:PASSWORD@sip.provider.net ; SIP trunk
SIPtrunk=SIP/201:test@192.168.19.21:5060
TRUNKloop = IAX2/ASTloop:test@127.0.0.1:40569 ; used for blind monitoring
TRUNKblind = IAX2/ASTblind:test@127.0.0.1:41569 ; used for testing

#include extensions-vicidial.conf

;[pstn_incoming]
exten => s,1,Answer()
exten => s,2,dial(SIP/204,20,tr)
exten => s,3,Hangup


[trunkinbound]
; agent dial-in:
exten => 2345,1,Answer ; Answer the line
exten => 2345,2,AGI(agi-AGENT_dial_in.agi)
exten => 2345,3,Hangup

; DID call routing process
exten => s,1,AGI(agi-DID_route.agi)

; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})



[default]
include => vicidial-auto
;include => pstn_incoming
;include => pstn_incoming1
;[pstn_incoming]
;exten => s,1,Answer()
;exten => s,2,dial(SIP/204,20,tr)
;exten => s,3,Hangup
;[pstn_incoming1]
;exten => s,1,Answer()
;exten => s,2,dial(SIP/204,20,tr)
;exten => s,3,Hangup


; Local agent alert extensions
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

This is my DID Configuration


DID Extension: 2798125
DID Description: New DID
Active: Y
DID Route: IN_GROUP
Extension:
Extension Context:
Voicemail Box:
Phone Extension:
Server IP:
User Agent:
User Unavailable Action:
User Route Settings In-Group:
In-Group ID: SALESLINE
In-Group Call Handle Method: CID
In-Group Agent Search Method: LB
In-Group List ID: 107 (I created this and its active)
In-Group Campaign ID: TEST_IN
In-Group Phone Code: 1 (default)

[oshonubi]

Hi William,

Kindly proffer a solution. As indicated, the deployment is on ZAP and there isn't much on ZAP in the manual. Please look at the previous posting and see if my suspicion is alright.