AGENT SPREADSHEET PERFORMANCE

[rohitrmenon]

Hi There,
When i click on AGENT SPREADSHEET PERFORMANCE in Report session i am getting the following error
"Invalid Username/Password or no export report permission: |admin| "

What could be wrong ?
Admin user have all right only this particular link giving me error

Please help me.

Best Regards,
Rohit R Menon
Sr System Administrator
Mobile: 919.422.35529

[Michael_N]

Check you rights one more time..

[ykhan]

Make sure all settings under "Admin Interface" in Users section are set to 1. Logout of Vicidial and restart the browser.

[rohitrmenon]

ADMIN INTERFACE OPTIONS:
View Reports: 1
Alter Agent Interface Options: 1
Modify Users: 1
Change Agent Campaign: 1
Delete Users: 1
Modify User Groups: 1
Delete User Groups: 1
Modify Lists: 1
Delete Lists: 1
Load Leads: 1
Modify Leads: 1
Download Lists: 1
Export Reports: 1
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns: 1
Modify In-Groups: 1
Delete In-Groups: 1
Modify DIDs: 1
Delete DIDs: 1
Modify Remote Agents: 1
Delete Remote Agents: 1
Modify Scripts: 1
Delete Scripts: 1
Modify Filters: 1
Delete Filters: 1
AGC Admin Access: 1
AGC Delete Phones: 1
Modify Call Times: 1
Delete Call Times: 1
Modify Servers: 1
Agent API Access: 1
Add Timeclock Log Record: 1
Modify Timeclock Log Record: 1
Delete Timeclock Log Record: 1

Everything is already in 1 stll no hope

[okli]

What level is this user set to?
You can check in the php file you are opening what's the required level.

[rohitrmenon]

i am very new to this
how can i check the php File ?
Please explain ...

Thanks

[okli]

nano /www/vicidial/AST_agent_performance.php

In CentOS location is different and depending on Vicidial version the statement may be different too, check yours.

Line 33:

...
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
....

Then open admin page-->users--> the user in question and make sure "User Level" is set to value bigger than 6.

Does it make sense now?

[rohitrmenon]

Thx for reply..... I am using VICIDIAL Now....

[gardo]

Is this a single server setup or multi?

[rohitrmenon]

its a single server

[okli]

Thx for reply..... I am using VICIDIAL Now....

What is your point?

[rohitrmenon]

i am not able to findout
/www/vicidial/AST_agent_performance.php

[okli]

That's why I explicitly wrote that in CentOs location is different, however, file name/parent directory are the same.

You will have to figure out by yourself how to search for files in Linux/CentOS, Google is always at your side

[gardo]

It seems that there is a minor bug in vicidial_sales_viewer.php. You need to add this entry "require("dbconnect.php");".

old entry:

# CHANGES
# 80310-1500 - first build
# 90310-2135 - Added admin header
#

new entry:

# CHANGES
# 80310-1500 - first build
# 90310-2135 - Added admin header
#
require("dbconnect.php");