blended calls not getting sound

[callcentersolutions]

hi there,

i have setup inbound with blended options which seems to be ok. The calls get landed and get information on agent's system as well music on hold got played and pop up got but both of couldnot listen anything. here is the log files rest is ok.

-- Executing Ringing("SIP/5060-b7a3dcd0", "") in new stack
-- Executing Wait("SIP/5060-b7a3dcd0", "1") in new stack
-- Executing Answer("SIP/5060-b7a3dcd0", "") in new stack
-- Executing AGI("SIP/5060-b7a3dcd0", "agi-VDAD_ALL_inbound.agi|CIDLOOKUPRC-----LB-----6001-----9089460359-----Closer-----park----------999-----1-----FFMENT") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/192*168*050*009*78600051@default-6f89,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Set("Local/192*168*050*009*78600051@default-6f89,2", "FILENAME=20100113-140638--1263409598.2938") in new stack
-- Executing Monitor("Local/192*168*050*009*78600051@default-6f89,2", "wav|/var/spool/asterisk/monitor/20100113-140638--1263409598.2938|m") in new stack
-- Executing Dial("Local/192*168*050*009*78600051@default-6f89,2", "sip/192*168*050*009*78600051@minutes-provider|55|o") in new stack
-- Called 192*168*050*009*78600051@minutes-provider
== Spawn extension (default, 192*168*050*009*78600051, 4) exited non-zero on 'Local/192*168*050*009*78600051@default-6f89,2'
-- Executing DeadAGI("Local/192*168*050*009*78600051@default-6f89,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/192*168*050*009*78600051@default-6f89,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-b4dd,2", "8600051") in new stack
> Channel Local/8600051@default-b4dd,1 was answered.
-- Executing Answer("Local/8600051@default-b4dd,1", "") in new stack
-- Executing Monitor("Local/8600051@default-b4dd,1", "wav|FFMENT_20100114-005138_7202041286") in new stack
-- Executing Wait("Local/8600051@default-b4dd,1", "3600") in new stack
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing AGI("SIP/5060-b7a3dcd0", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Set("SIP/5060-b7a3dcd0", "FILENAME=20100113-140639--1263409588.2936") in new stack
-- Executing Monitor("SIP/5060-b7a3dcd0", "wav|/var/spool/asterisk/monitor/20100113-140639--1263409588.2936|m") in new stack
-- Executing Dial("SIP/5060-b7a3dcd0", "sip/192*168*050*009*8600051@minutes-provider|55|o") in new stack
-- Called 192*168*050*009*8600051@minutes-provider
-- SIP/minutes-provider-09aaf640 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing Hangup("SIP/5060-b7a3dcd0", "") in new stack
== Spawn extension (default, 192*168*050*009*8600051, 5) exited non-zero on 'SIP/5060-b7a3dcd0'
-- Executing DeadAGI("SIP/5060-b7a3dcd0", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/5060-b7a3dcd0", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-b4dd,2'
-- Executing DeadAGI("Local/8600051@default-b4dd,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/8600051@default-b4dd,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/8600051@default-b4dd,1'
-- Executing DeadAGI("Local/8600051@default-b4dd,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/8600051@default-b4dd,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... EBUG-----0

thanx

[callcentersolutions]

seems strange with this line
Called 192*168*050*009*78600051@minutes-provider

why it is dialing through minutes-provider?
Thank in advance

[mflorell]

Good question, must be something in your settings or dialplan, because that is not normal.

[callcentersolutions]

Thanx mflorell

now that one is solved but this one is the another case

-- Executing AGI("SIP/5060-b7a34ba0", "agi-VDAD_ALL_inbound.agi|CIDLOOKUPRC-----LB-----6001-----9089460359-----Closer-----park----------999-----1-----FFMENT") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- Started music on hold, class 'default', on SIP/5060-b7a34ba0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
NOTICE[22470]: chan_local.c:526 local_alloc: No such extension/context 192*168*050*009*78600051@default creating local channel
NOTICE[22470]: channel.c:2514 __ast_request_and_dial: Unable to request channel Local/192*168*050*009*78600051@default
-- Stopped music on hold on SIP/5060-b7a34ba0
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Sent into invalid extension '192*168*050*009*8600051' in context 'default' on SIP/5060-b7a34ba0
-- Executing Playback("SIP/5060-b7a34ba0", "invalid") in new stack
-- Playing 'invalid' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-c8da,2", "8600051") in new stack
> Channel Local/8600051@default-c8da,1 was answered.
-- Executing Answer("Local/8600051@default-c8da,1", "") in new stack
-- Executing Monitor("Local/8600051@default-c8da,1", "wav|FFMENT_20100114-152359_7202041286") in new stack
-- Executing Wait("Local/8600051@default-c8da,1", "3600") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1

What am i missing.
Thanx

[gardo]

Have you run the "update_server_ip" script when you changed your IP address? This is a symlink to the "ADMIN_update_server_ip.pl" which updates your Vicidial settings to the new IP address.

[callcentersolutions]

got solved.
It was issues with some dial plan settings.
Thanx